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Terms and Conditions


1. Scope

For the business relationship between KENSONS for dogs - Andrea Seitz and the customer, the following terms and conditions apply exclusively in the version available on the Internet at the time of the order.

The shipping costs and delivery conditions according to §4 are only valid for shipping within the Federal Republic of Germany. In the case of orders from other European countries, an offer based on the order will be created, as there are very different shipping costs.

2. Contract

The customer orders by online shopping on the Internet goods at KENSONS for dogs - Andrea Seitz. He undertakes to execute the order according to the conditions of the website.

3. Non-execution of the offer

KENSONS for dogs - Andrea Seitz is not obligated to accept the offer and to carry out the order in case of typing errors, miscalculations and errors in the website.

4. Delivery

KENSONS for dogs - Andrea Seitz assumes no liability for compliance with the purchaser's unilaterally determined or expected delivery time / delivery time. The transfer of risk is governed by § 447 BGB.

In the case of non-acceptance, refusal of acceptance, non-delivery or non-collection of the ordered goods, the customer will be charged for the costs incurred together with the processing fee. These costs are calculated from the shipping costs incurred for the respective delivery, return shipping costs, COD costs etc. plus a processing fee of 15, - EUR.

5. Payment

KENSONS for dogs - Andrea Seitz offers his customers for the ordered goods the payment by PayPal or prepayment.

The prices on the invoice are always retail prices including VAT. The purchase price is due with the dispatch of the order by the customer. The purchase price consists of the purchase price and the shipping costs.

6. Cancellation policy

The customer can cancel his contract within 14 days without giving any reason.
The period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must contact us

KENSONS for dogs
Andrea Seitz
Willi-Lauf-Allee 8
50858 Cologne

Phone: +49 2 21/50 60 650
Mail: info@kensons.de

by means of a clear statement (eg a letter sent by post, by telephone or e-mail) about your decision to withdraw from this contract. You can electronically complete and submit the model withdrawal form or any other unequivocal statement on our website www.kensons.de. If you make use of this option, KENSONS for dogs will immediately send you an e-mail confirming that you have received such a revocation.
In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

The right of revocation is excluded for goods, which were manufactured according to special wishes of the customer (eg personalized bowls).

Consequences of Withdrawal

If you withdraw from this contract, KENSONS for dogs will have you all the payments that KENSONS for dogs has received from you, except for the delivery costs and the additional costs that result from using a different type of delivery than the one offered by us, the most favorable standard delivery), immediately and at the latest within fourteen days from the date on which the notice of cancellation of this contract has been received by KENSONS for dogs. For this repayment, KENSONS for dogs will use the same form of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.

KENSONS for dogs may refuse to reimburse you until KENSONS for dogs has received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to KENSONS for dogs immediately and in any event not later than fourteen days from the day on which you inform KENSONS for dogs of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.
The customer bears the cost of returning the goods.
You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods. Incidentally, the customer can avoid the obligation to pay compensation by not using the item as an owner and refraining from anything that affects its value.

Use for your withdrawal

For your revocation you use the easiest way our revocation form or
call us on +49 2 21/50 60 650.
End of revocation

7. Retention of title

Until full payment, the goods remain the property of KENSONS for dogs - Andrea Seitz.

8. Warranty and liability

For all defects occurring during the statutory warranty period of the purchased goods, the statutory claims for subsequent performance, removal of defects and - in the presence of special legal requirements - the extended claims for reduction or withdrawal and also for damages, including the compensation of damage instead the fulfillment and replacement of your futile expenses. The right to offsetting or reduction exists only if the counterclaims have been legally established, are undisputed or have been accepted in writing by KENSONS for dogs - Andrea Seitz. The statutory limitation period for warranty claims is 2 years. If delivered items have obvious material or manufacturing defects, including transport damage, so please contact us directly by phone or e-mail.

9. Privacy

The purchaser is aware and he agrees that his personal data necessary for the order and order processing will be stored on data carriers. He expressly agrees to the collection, processing and use of his personal data. The purchaser has the right to revoke this consent at any time with effect for the future. KENSONS for dogs - Andrea Seitz agrees to the case for the immediate deletion of personal data, unless an order process is not completed.

10. Jurisdiction and applicable law

In case of disagreements and legal disputes, only German law applies. As far as permissible, the place of jurisdiction at the registered office of KENSONS for dogs - Andrea Seitz is agreed for all claims arising from the business relationship.

11. Final provisions

Should a provision of these conditions be or become void, the remaining conditions shall remain valid. KENSONS for dogs - Andrea Seitz and the customer will replace the void provision by such an effective one that comes closest to the will of the contractors economically.