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The customer can cancel his contract within 14 days without giving any reason.
The period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must contact us

KENSONS for dogs
Andrea Seitz
Willi-Lauf-Allee 8
50858 Cologne

Phone: +49 2 21/50 60 650
Mail: info@kensons.de

by means of a clear statement (eg a letter sent by post, by telephone or e-mail) about your decision to withdraw from this contract. You can electronically complete and submit the model withdrawal form or any other unequivocal statement on our website www.kensons.de. If you make use of this option, KENSONS for dogs will immediately send you an e-mail confirming that you have received such a revocation.
In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

The right of revocation is excluded for goods, which were manufactured according to special wishes of the customer (eg personalized bowls).

consequences of Withdrawal

If you withdraw from this Agreement, KENSONS for dogs will have you for all payments that KENSONS for dogs has received from you, exclusive of the original delivery charges (and any additional costs incurred as a result of your choosing a different delivery method than yours) We have chosen to redeem this agreement from KENSONS for dogs, immediately and no later than fourteen days from the date on which the notice of cancellation of this contract has been received by KENSONS for dogs. For this repayment, KENSONS for dogs will use the same form of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.

KENSONS for dogs may refuse to reimburse you until KENSONS for dogs has received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to KENSONS for dogs immediately and in any event not later than fourteen days from the day on which you inform KENSONS for dogs of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.
The customer bears the cost of returning the goods.
You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods. Incidentally, the customer can avoid the obligation to pay compensation by not using the item as an owner and refraining from anything that affects its value.

For your revocation you use the easiest way our revocation form or
call us on +49 2 21/50 60 650.
End of revocation